Reference

Terms That Govern Your Account

Before you open an account or make a deposit via bKash, Nagad, or Rocket, these legal terms set out what you can expect from us and what we ask in return.

Eligibility by regionAccount rulesbKash, Nagad, Rocket contextDispute processPolicy updates
his777 Terms That Govern Your Account
LEGAL CONTACT PATHS

Reach Us on Legal Matters

Legal questions need a direct line. If you have a dispute, an eligibility question, or need to request account data, our support team handles these through the channels below. Response times vary by channel — for urgent account or payment issues linked to bKash, Nagad, or Rocket, live chat connects you fastest.

Live Chat Open the chat widget from any page on his777. Raise legal or account queries directly and our team routes them to the right handler.
Email Support Send detailed legal requests or account data queries by email. Include your registered mobile number so we can match your record quickly.
Account Help Centre Log in to your account and visit the Help section for policy documents, dispute forms, and wallet-verification steps tied to your payment method.
ACCOUNT PROTECTION

How We Handle Your Data and Access

Security around your account and payment data is practical, not decorative. Here is what we do and how you can act if something needs to change.

Data Retention

We retain account and transaction records for as long as required by applicable policy. You can request a summary of your stored data by contacting support with your registered details.

Cookie Use

Our platform uses cookies to maintain your session, remember account preferences, and monitor for unusual access patterns. You can adjust cookie settings through your browser at any time.

Account Security

Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact live chat.

Requesting Changes

To update registered details — mobile number, linked bKash or Nagad account, or email — submit a verified request through the Help Centre. Changes trigger a re-verification step.

Common Legal Questions Answered

These are the questions we get asked most often about our legal terms, account rights, and data practices. If something is not covered here, reach us through live chat or email.

Yes. Access depends on your local law and eligible region. We do not confirm legality on your behalf — check what applies where you are before opening an account.

Funds tied to a suspended account are held pending review. We contact you at your registered mobile number or email to explain next steps and resolve the matter.

Yes. Submit a data request through the Help Centre or by email with your registered mobile number. We match your record and respond through the same channel.

Updated terms are posted to this page. Continuing to use the platform after a change takes effect means you accept the revised terms. Contact support before the date if you object.

Open a dispute through the Help Centre or live chat. Include the transaction reference and wallet details. Our team reviews the payment log and responds with a resolution path.

Request account closure via email or live chat. We confirm identity first, then process the closure. Data is retained for the period required under our policy before being removed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.